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You are here home : Reviews > Net Gain: Expanding Markets Through Virtual Communities
 
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Net Gain: Expanding Markets Through Virtual Communities
 
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Finally an explanation of how to make a profit on the Web
I read this book pretty much cover-to-cover and found it very thought provoking. It does a great job of explaining the opportunities in creating "Virtual Communities". Virtual communities are described as areas where a group of users sharing common interests gather to learn about and discuss information. These communities create an information source that shifts power from the vendors to the customers. Longer term, vendors can capitalize on this community by selling directly to the community members, and more importantly by using the customer interaction to create word-of-mouth advertising. Who are you more likely to trust: another user of the product or some sleazy salesman?

Up until this book, I have seen little written on the longer term business models on how to make money by aggregating users. This book will explain the rationale of why there is enormous value in web sites with a large base of users.

The book has a very interesting chart which describes the return on various strategic investments for a startup trying to build a virtual community. The conclusion was that far and away the most important investments were vendor acquisition (i.e. companies wanting to sell products to the members of the community), member-generated content, and member acquisition. Interestingly, usage fees for the site had an enormous long-term negative impact for the site (despite their short term ability to generate revenue).

There are a couple of points that I think were not well addressed in this book:

1) I dont believe that the authors make a compelling argument about how to sell the first vendors on the advantages of being a part of the virtual community. From my experience, vendors dont sign up for a new product or service because "thats where the market is going". They need to be convinced that theres an advantage for them to be first, and that reason was not adequately described in the book.

2) The book states the importance of member-generated content as a way to build up the community and keep traffic coming to the site. It was never clear to me from the book how to do this through a commercially sponsored newsgroup versus the already existing Usenet newsgroups today (which already have a pre-existing and active community). For instance, there are already many Usenet newsgroups related to Travel. Why should potential travelers use a commercially sponsored site instead of a Usenet group? Clearly there are sites that have been successful at creating their own newsgroup areas so I believe that there are justifiable reasons. Im just not sure what those reasons are and the book didnt explain them.

Overall, an interesting book and well worth your time.


An interesting, but flawed, book
Net Gain is an interesting book in many ways, particularly in its (I believe accurate) proposal that the Internet, and virtual communities in general, are already beginning to empower customers at the expense of vendors. In other ways the book is flawed. It proposes that commercially organised virtual communities are "Increasing Returns Business". This may be true, but the arguments presented lack intellectual rigour. We are presented with some quantitative predictions based on "dynamic computer models" about which we learn little, other than that they appear to be based on the multiplicative combination of a set of hypothetical virtuous circles. Elsewhere in the book it is widely assumed that members of virtual communities will be happy to supply information to community organisers in order that they (the members) may be sold to on an individual basis. My gut feeling is that many people would not be prepared to do this. It would, in effect, be a voluntary transfer of power back to the vendor. A third criticism is that the book does not clearly distinguish between bulletin boards set up by specific vendors as an aid to marketing their own products and multi-vendor communities set up by a third party which effectively pit one vendor against another. This lack of clarity makes some of the arguments difficult to assess. The book is clearly thought provoking but, in the last analysis, it does not live up to its hype.

Show me proof!
Net Gain is a good read the first time around. However,after reading the book a second time I am still a little confused particularly with the economics of virtual communities. Net Gain claims that all you need is 1 to 2 million to start a community and be competetive. However it then goes on to assume that you have 15 million in the bank? I would also like to know how they came up with increasing returns generated by the fifth year? How realistic are these numbers? Are their business model statistics realistic? What if you didnt have 15 million to start?

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